Submit a request

This is for orders only

Please input the purchase date for your item. **Note: that Easy Lift shades have a limited warranty of 3 years from purchase date. Original Shades do not have a warranty outside of manufacturer defects.

If you purchased from a retailer (Amazon, The Home Depot, Lowes etc.), you will need to return to the retailer for all of the following issues: 1. All Missing/broken components. 2. All Damaged Shades/Shipping Damage/Lost in transit orders. 3. All warranty issues that happen before the retailer return window expires. Please see our retailer return guide for more information:

Please attach receipts and photos. We cannot move forward without these.

If your shade is an Easy Lift, can you tell us the location and date that is on the sticker on the top rail? This will help us identify the lot number of your shade. If your shade is already installed, you will need to take it down to find the sticker that shows this information. Ex. Cotati CA 3/20 or Knox TN 3/20 (If your shade is an Original Shade, please type NA)

Please provide your full address

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